Shipping policy

Shipping Areas
We currently ship within the Netherlands and Belgium.
For deliveries to other countries or large B2B orders, please contact us directly at [customerservice@furnitly.com] — we are happy to see if a customized delivery is possible.

Shipping Costs
Free shipping on all orders.
For large or heavy items (such as sofas, beds, or large cabinets), additional handling fees may apply.
These fees will always be clearly stated before checkout.

Delivery Time
Your order is usually delivered within 5–6 business days after confirmation.
Once your package has shipped, you will receive a tracking link by email (where possible).

Who Delivers My Order?
Your order may be shipped:

• From our own warehouse, or

• Directly from the supplier or logistics partner, depending on stock and logistics.

Can I Cancel My Order?
Yes, as long as your order has not yet shipped.
Please send an email as soon as possible to [customerservice@furnitly.com].
If the package has already been handed to the courier, cancellation is no longer possible, but you can return after delivery according to our return policy.

What If I Am Not Home at Delivery?
The courier can attempt a second delivery or bring the package to a pickup point.
An extra fee may be charged for the second delivery attempt.
Tip: Let us know if you are unavailable at the agreed time to avoid extra costs.

What Should I Do Upon Receiving My Furniture?
For smooth delivery of large items:

• Check the shipping label — are the name and address correct?

• Inspect the packaging together with the delivery person.

• Open the box and check if all parts are present and undamaged.

• Sign the delivery note only if everything appears perfect.
  Is there visible damage?

• Clearly note this on the delivery note — do not sign as "received undamaged."

• Take photos immediately of:

  • The damage (close-ups and overview)

  • The packaging

  • The shipping label
    Send a message within 48 hours to [customerservice@furnitly.com] with:

• Your order number

• A short description of the problem

• The photos you took
  We will take over and arrange a replacement, refund, or appropriate solution as soon as possible.

What if I Discover Damage After Unpacking?
If the product is damaged or defective after unpacking, contact us within 48 hours.
Send photos and a brief explanation to [customerservice@furnitly.com].
Note: Damage claims after 48 hours may not be accepted according to courier terms.

I Have Not Received My Order — What Now?
If you have not received your order and have not gotten a tracking email, contact us immediately at [customerservice@furnitly.com].
We will check the status and keep you informed promptly.