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Frequently Asked Questions
Hoe werkt het leveringsproces?
We deliver within 3–6 business days. Once your order is on its way, you will receive a track & trace link.
What is your return policy?
What if my order arrives damaged or incorrect?
No worries! Report it within 48 hours with photos. You’ll receive a full refund or a replacement.
Can I return my order if I’ve changed my mind?
Yes, within 14 days, as long as the product is unused, unassembled, and in its original packaging.
How long does the refund take?
Within 10 days after we have received and checked your return.
Need help or want to start a return?
Email us at customerservice@furnitly.com
Can I track my order?
Yes, once your order has been shipped, you will receive an email with a track & trace number. This allows you to easily follow the progress of your order from shipment to delivery.
How do I take care of my furniture?
Avoid harsh cleaning products and always follow the manufacturer’s care instructions included with your package.
Where are your products made?
Most of our collection is sourced directly from European manufacturers. Because we work with overstock collections, we can offer high-quality design pieces at lower prices, making our assortment both more affordable and more sustainable. We collaborate exclusively with suppliers who guarantee high craftsmanship standards and responsible production.
Which payment methods do you accept?
We accept all major payment methods to ensure a smooth and secure shopping experience. These include:
-IDeal
-Klarna
-Visa
-Mastercard
-Paypal
-Apple Pay
-Google Pay
-American Express
-UnionPay
-Carte Bancaire (CB)
-Maestro
Simply choose your preferred payment method at checkout.
