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Frequently Asked Questions
How does the delivery process work?
We deliver within 3–6 business days.
As soon as your order is on its way, you will receive a track & trace link.
What is your return policy?
What if my order is damaged or delivered incorrectly?
Don't worry! Report it within 48 hours with photos. You'll receive a full refund or replacement.
Can I return it if I've changed my mind?
Yes, within 14 days, as long as the product is unused, unassembled and in its original packaging.
How long does the refund take?
Within 10 days of receiving and inspecting your return.
Need help or want to initiate a return?
Email us at customerservice@furnitly.com
Can I track my order?
Yes, once your order has been placed, you will receive an email with a track & trace number.
This way you can easily track the progress of your order from shipping to delivery.
How do I care for my furniture?
Avoid harsh cleaning agents and always follow the manufacturer's maintenance instructions that you receive with your package.
Where are your products made?
The majority of our collection is purchased directly from European manufacturers. Because we work with overstock collections, we can offer high-quality designer pieces at lower prices, making our collection both more affordable and more sustainable. We work exclusively with suppliers who guarantee high-quality craftsmanship and responsible production.
What payment methods do you accept?
We accept all major payment methods to make your shopping experience smooth and secure. These include:
-IDeal
-Klarna
-Visa
-MasterCard
-Paypal
-Apple Pay
-Google Pay
-American Express
-UnionPay
-Carte Bancaire (CB)
-Maestro
Simply choose your preferred payment method at checkout.
