Privacy policy

About Us

Furnitly V.O.F. is responsible for processing your personal data. Our contact details are:
Company Information
Details

Company
Furnitly V.O.F.
Address
François de Veyestraat 8B, 6221 AB Maastricht
Chamber of Commerce Number
96879483
Email
customerservice@furnitly.com
If you have questions about your data or this policy, please feel free to contact our customer service via email. We strive to respond within a maximum of two (2) working days.

Personal Data We Process

When you visit our website, create an account, place an order, or contact our customer service, we may process the following data:

  • First and last name

  • Address (street, house number, postal code, city)

  • Email address

  • Phone number

  • Payment details

  • Order and delivery information

  • IP address

  • Device and browser information

  • Communication preferences

  • Other data that you actively provide, such as customer inquiries or reviews

Purpose and Basis of Processing

We process your personal data for the following purposes:

  • Processing your order and payment

  • Delivering your order to the correct address

  • Creating and managing your account

  • Communicating about your order, delivery, or returns

  • Sending newsletters or personalized offers (only with your consent)

  • Improving our website, services, and customer experience

  • Complying with legal obligations (such as tax and accounting requirements)

  • Preventing fraud and abuse
    The legal bases for these processing activities are: performance of a contract, your explicit consent, compliance with legal obligations, and/or the legitimate interests of Furnitly (such as improving our services).

Retention Periods

We do not retain your personal data longer than necessary for the purposes collected, unless a legal requirement mandates longer retention. We apply the following retention periods:

  • Order and payment data: 7 years (legally required by the Tax Authorities)

  • Account data: as long as the account is active

  • Communication data: up to 2 years after last contact

  • Newsletter subscription: until you unsubscribe
    After these periods, your data is securely deleted or anonymized.

Sharing Personal Data with Third Parties

We share your personal data only when necessary for our services or to comply with legal obligations. Examples include:

  • Payment service providers

  • Delivery and logistics partners

  • IT service providers (hosting, website maintenance)

  • Marketing and analytics partners

  • Government agencies, when legally required
    We ensure these parties process your data only per our instructions, confidentially, and with appropriate security measures. Some external providers may process data outside the European Economic Area (EEA). In those cases, we ensure appropriate safeguards like the use of Standard Contractual Clauses (SCCs) of the European Commission to protect your data according to EU standards.

Cookies and Similar Technologies

Furnitly uses cookies and similar technologies to make your visit to our website more user-friendly and personalized. These technologies allow us to:

  • Ensure the website functions properly (functional cookies)

  • Analyze usage and improve the site (analytical cookies)

  • Offer personalized content and advertisements (tracking cookies)
    We always ask your consent before placing non-essential cookies. You can manage your cookie preferences via the cookie banner or your browser settings. More information is in our Cookie Policy.

Your Rights

You have the following rights regarding your personal data:

  • Right of access: you can request which data we process about you.

  • Right of rectification: you can correct inaccurate or incomplete data.

  • Right of deletion: you can request deletion of your data where legally allowed.

  • Right to restrict processing: under certain circumstances, you can ask to limit processing.

  • Right to object: you can object to processing based on legitimate interests or direct marketing.

  • Right to data portability: you can request your data in a structured, commonly used, machine-readable format.
    To exercise your rights, contact us via customerservice@furnitly.com. We may ask for ID to verify your request. We respond within a maximum of two (2) working days.
    You also have the right to file a complaint with the Data Protection Authority if you believe your data has been unlawfully processed.

Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, loss, or damage. Our security measures include:

  • Secure (SSL) connections

  • Access controls and encryption

  • Regular monitoring and updates of our systems

  • Internal procedures for careful handling of data

Changes to this Privacy Policy

This privacy policy may be adjusted due to new developments, activities, or legal changes. The most recent version is always available on our website. We recommend checking this policy regularly.

Contact

If you have questions, comments, or complaints about this privacy policy or data processing, please contact us:
Furnitly V.O.F.
📧 customerservice@furnitly.com
We aim to respond within a maximum of two (2) working days.