At Furnitly, we aim to offer high-quality products and a smooth customer experience. However, if something goes wrong, or you simply change your mind, we’re here to help. Below you’ll find all the details on how to return an item and when you’re eligible for a refund.
If your order arrives damaged, defective, or incorrect, we’ll take full responsibility.
✔️ You are eligible for a return and full refund if:
The product was damaged during delivery (e.g., scratched, broken, parts missing).
The product is defective and does not function as intended.
You received the wrong product.
How to report it:
Contact us within 48 hours of delivery at customerservice@furnitly.com.
Include:
Your order number
Clear photos of the damage, defect, or wrong item
A short explanation of the issue
What happens next:
We’ll assess the issue and may offer a repair, replacement, or full refund.
In these cases, return shipping costs are fully covered by Furnitly or our supplier.
Refunds are issued within 14 days after receiving the returned item or confirming the issue.
Changed your mind? No problem—you have the legal right to withdraw your purchase within 14 days.
Return conditions:
You must notify us of the return within 14 calendar days of receiving the order.
The item must be:
❗Important:
Items that have been assembled, installed, or used are not eligible for return under this policy.
The product must be returned complete, including all original accessories, parts, and packaging materials.
Costs & fees:
Refund timeline:
To initiate a return, contact customerservice@furnitly.com with your order number and reason for return.
If the product is damaged after you receive it, for example:
This type of damage is not covered under the right of withdrawal or warranty.
In such cases:
We’re here to help! For any questions about returns, refunds, or warranty claims, contact us at:
customerservice@furnitly.com
