Your privacy is important to us at Furnitly. We are committed to protecting your personal information and ensuring a safe shopping experience. This policy outlines how we collect, use, and safeguard your details.
Furnitly V.O.F. is responsible for the processing of your personal data. Our contact details are:
Furnitly V.O.F.
François de Veyestraat 8B, 6221 AB Maastricht
Chamber of Commerce number: 96879483
Email: customerservice@furnitly.com
If you have any questions about your data or this policy, you can reach our customer service team by email. We aim to respond to all inquiries within a maximum of two (2) working days.
When you use our website, create an account, place an order, or contact our customer service, we may collect the following personal data:
We process your personal data for the following purposes:
● To process your order and payment
● To deliver your products to the correct address
● To create and manage your account
● To communicate with you about your order, delivery, or returns
● To send newsletters or personalized offers (only with your consent)
● To improve our website, services, and customer experience
● To comply with legal obligations (such as fiscal and accounting requirements)
● To prevent fraud and abuse
The basis for processing your data is the performance of a contract, your explicit consent, compliance with legal obligations, and/or Furnitly’s legitimate interests (such as improving our services).
We retain your personal data no longer than necessary for the purposes for which it was
collected, unless legal obligations require otherwise. We use the following retention periods:
● Order and payment data: 7 years (mandatory for tax authorities)
● Customer account data: as long as the account remains active
● Communication data: up to 2 years after the last contact
● Newsletter subscription: until you unsubscribe
We only share your personal data with third parties when necessary to provide our services or
fulfill legal obligations. Examples include:
● Payment service providers
● Delivery and logistics partners
● IT service providers (hosting, website maintenance)
● Marketing and analytics partners
● Authorities, if legally obligated
We ensure that third parties only process your data following our instructions, under confidentiality agreements, and with appropriate security measures.
Some of the third-party service providers we work with may process personal data outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, such as the use of Standard Contractual Clauses approved by the European Commission, to ensure your data is protected according to EU standards.
Furnitly uses cookies and similar techniques to make your visit to our website easier and more
personalized. These technologies allow us to:
● Ensure the proper functioning of the website (functional cookies)
● Analyze usage and improve the site (analytical cookies)
● Offer personalized content and advertisements (tracking cookies)
We ask for your consent before placing non-essential cookies. You can manage your cookie preferences through our cookie banner or your browser settings. More information about our cookie use is available in our Cookie Statement.
You have the following rights regarding your personal data:
● Right to access: You can request to view the data we process about you.
● Right to rectification: You can request correction of incorrect or incomplete data.
● Right to erasure: You can request deletion of your data, where allowed by law.
● Right to restriction of processing: You can request limitation of data processing in certain cases.
● Right to object: You can object to the processing of your data based on legitimate interests or direct marketing.
● Right to data portability: You can request your data in a structured, commonly used, machine-readable format.
To exercise your rights, contact us via customerservice@furnitly.com . We may ask for proof of identity to verify your request. We respond within a maximum of two (2) working days.
You also have the right to file a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority) if you believe your data has been processed unlawfully.
We take appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. Measures include:
● Secure (SSL) connections
● Access controls and encryption
● Regular monitoring and updates of our systems
● Internal procedures for handling data securely
We may revise this privacy policy if there are new developments, business activities, or legal changes. The latest version is always available on our website. We recommend reviewing this policy regularly.
If you have any questions, comments, or complaints regarding this privacy policy or the processing of your personal data, please contact us:
Furnitly V.O.F Email: customerservice@furnitly.com
We aim to respond to all inquiries within a maximum of two (2) working days.
